提醒、会员或数据展示遇到问题时，我们会协助您处理。
如果提醒没有响起，请确认 iOS 通知和闹钟权限已开启，并检查应用内“用药闹钟”开关、安静时段及提醒时间。修改权限后，请重新打开应用。
如药物名称、剂量、计划、确认记录或语言显示异常，请在邮件中说明操作步骤，并提供相关页面截图。切换语言不会删除已保存的药物和记录。
请确认家人邮箱正确、漏服通知已开启且网络可用。邮件可能被收件服务归入垃圾邮件；若仍未收到，请提供计划时间和大致操作时间。
购买由 Apple 和 App Store 处理。扣款、续费、取消或退款问题请在 Apple 账户的订阅与购买记录中查看，退款资格和处理结果以 Apple 的规则及决定为准。
应用数据主要保存在设备本地。卸载应用前请注意，本地药物计划和记录可能无法恢复。隐私相关说明请查看本页底部的隐私政策。
吃药提醒助手仅提供提醒和记录功能，不替代医生、药师的诊断或建议。漏服、重复服药或剂量存在疑问时，请及时咨询专业医疗人员。
如果提醒沒有響起，請確認 iOS 通知和鬧鐘權限已開啟，並檢查應用程式內的「用藥鬧鐘」、安靜時段及提醒時間。修改權限後，請重新開啟應用程式。
如藥物名稱、劑量、計劃、確認記錄或語言顯示異常，請在電郵中說明操作步驟並附上相關頁面截圖。切換語言不會刪除已儲存的藥物和記錄。
請確認家人電郵正確、漏服通知已開啟且網絡可用。郵件可能被收件服務歸入垃圾郵件；如仍未收到，請提供計劃時間和大概操作時間。
購買由 Apple 和 App Store 處理。扣款、續費、取消或退款問題請在 Apple 帳戶的訂閱與購買記錄中查看，退款資格和處理結果以 Apple 的規則及決定為準。
應用程式資料主要儲存在裝置本機。移除應用程式前請注意，本機藥物計劃和記錄可能無法復原。私隱相關說明請查看本頁底部的私隱政策。
吃藥提醒助手只提供提醒和記錄功能，不取代醫生或藥劑師的診斷與建議。如對漏服、重複服藥或劑量有疑問，請及時諮詢專業醫療人員。
We normally reply within 1–3 working days. Please include your device model, iOS version, app version, screenshots and steps to reproduce the problem.
If a reminder does not sound, confirm that iOS notification and alarm permissions are enabled, then check the Medication Alarm switch, quiet hours and reminder time in the app. Reopen the app after changing permissions.
If medicine names, doses, plans, confirmations or language displays are incorrect, describe the steps taken and attach screenshots of the relevant pages. Changing language does not delete saved medicines or records.
Check that the family email address is correct, missed-dose alerts are enabled and a network connection is available. The recipient’s service may place messages in junk mail. If an alert is still missing, tell us the scheduled time and approximate time of your actions.
Purchases are processed by Apple and the App Store. For charges, renewal, cancellation or refunds, review subscriptions and purchase history in your Apple Account. Refund eligibility and outcomes are governed by Apple’s rules and decisions.
App data is mainly stored locally on your device. Before uninstalling, note that local medicine plans and records may not be recoverable. See the Privacy Policy linked below for details.
Medication Reminder provides reminder and record-keeping features only. It does not replace advice or diagnosis from a doctor or pharmacist. Seek professional medical advice if you are unsure about a missed dose, duplicate dose or dosage.